Orders & Payments

How do I place an order?

Placing an order with us is very simple. Once you have added an item to your basket, click the "Checkout" button to proceed to our secure checkout, where you can enter your details, select your payment method and complete your purchase.

During checkout, you will be guided through the ordering process step by step: enter your personal details and shipping address, choose a payment method and confirm your order.

You can also place an order without creating a customer account. Simply enter your details during checkout and follow the steps to complete your purchase.

What happens after I place my order?

Once your order has been placed, you will receive a confirmation email containing a summary of the items ordered, your shipping and billing addresses, and your chosen payment method.

If necessary, you can also submit a return request in accordance with our Return Policy.

Shipping & Delivery

How can I track my order?

To track your order, click on the tracking link provided in the shipping confirmation email you received.

If you cannot find the confirmation email in your inbox, please check your spam folder.

Can my delivery address be different from my billing address?

Of course, you can have your order delivered to an address different from your billing address, such as your workplace or a collection point. Simply select one of the available payment methods and enter your preferred delivery address in the "Delivery Address" section.

Returns & Refunds

How can I return an item?

If your order is eligible for a return, please follow the steps below to start the return process:

Send an email through the "Contact" section of our website.

Please make sure your email includes the following information:

• Order number

• Reason for the return request

• Photo of the product, if it is damaged

• Customer's first and last name

• Customer's address

We will contact you and provide the return address.

How will I receive my refund?

Your refund will always be processed through the payment method you originally selected. If you paid by credit card, we will refund the amount of the returned items directly to your credit card account.